Privacy Policy

Welcome to Vifigye.com ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our dog walking services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

1. Information We Collect

We collect several types of information from and about users of our Services, including:

• Personal Data: First name, last name, email address, telephone number, address, and payment information.
• Pet Information: Name, breed, age, health concerns, behavioral traits, and veterinary contact information.
• Service Data: Information about the services you request, including dates, times, locations, and special instructions.
• Technical Data: IP address, browser type, operating system, device information, browsing actions, and patterns.
• Usage Data: Information about how you use our website and services.

2. How We Collect Information

We collect information through:

• Direct interactions when you create an account, book a service, or contact us.
• Automated technologies or interactions, including cookies and similar tracking technologies.
• Third parties or publicly available sources, such as payment processors.

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our Services.
• Process and complete transactions, and send related information including confirmation and invoices.
• Communicate with you, including sending service updates and responding to inquiries.
• Improve our Services and develop new products, services, and features.
• Analyze and understand how you use our Services.
• Protect our Services, prevent fraud, and maintain security.
• Comply with legal obligations and enforce our terms of service.

4. Legal Basis for Processing (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: Processing is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms.
• Legal Obligation: Processing is necessary to comply with a legal obligation.
• Consent: You have given consent to the processing of your personal data for specific purposes.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you. These technologies help us understand how you use our Services and allow us to remember your preferences. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies.

6. Data Sharing and Disclosure

We may share your information with:

• Service providers who perform services on our behalf, such as payment processors and IT service providers.
• Professional advisers including lawyers, bankers, auditors, and insurers.
• Regulatory authorities, law enforcement agencies, and other public and government bodies when required by law.

We do not sell your personal information to third parties.

7. Data Security

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. We limit access to your personal data to employees, agents, contractors, and other third parties who have a business need to know.

8. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

9. Your Data Protection Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate personal data.
• Right to Erasure: You have the right to request that we delete your personal data in certain circumstances.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
• Right to Data Portability: You have the right to request that we transfer your personal data to you or to a third party.
• Right to Object: You have the right to object to the processing of your personal data in certain circumstances.

If you wish to exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

10. Children's Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us immediately.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Last Updated: June 10, 2023