FAQ | Important Information for You

Frequently Asked Questions

What is Vifigye and how does it work?

Vifigye is your dog's new best friend when you can't be there. We connect busy pet parents with professional dog walkers who provide tailored exercise for your four-legged family member. Simply create an account, tell us about your pup's personality and needs, select your preferred walking schedule, and we'll match you with the perfect walker. Our "paw-some" team ensures your dog gets the attention, exercise, and care they deserve while you're away.

Is my dog's safety guaranteed during walks?

Your dog's safety is our top priority - we treat each furry client like they're wearing a crown of irreplaceable value! All Vifigye walkers undergo comprehensive background checks, training in canine behavior, and emergency response protocols. Our walkers use secure, premium leashes and harnesses, avoid hazardous areas, and stay vigilant about your dog's comfort. You'll receive real-time GPS tracking, photo updates, and detailed post-walk reports. Additionally, all walks are covered by our comprehensive insurance policy for ultimate peace of mind.

What areas do you service?

Vifigye currently sprinkles our dog-walking magic across major metropolitan areas and many suburban neighborhoods. Our green paw prints can be found in New York City, Chicago, Los Angeles, Boston, Philadelphia, Denver, Austin, Seattle, Portland, and Washington DC, with new territories being added regularly as our pack grows! Check your specific address on our website to confirm service in your neighborhood, or reach out to our customer service team for detailed coverage information.

What types of walking services do you offer?

We offer a menu of services as diverse as the dogs we walk! Choose from: Quick Potty Break (15-min relief walks), Standard Stroll (30-min neighborhood walks), Adventure Walk (60-min extended exercise with play time), Pack Walks (social walks with 2-3 compatible dogs), and Trail Expeditions (nature walks in local parks). Each option can be customized with add-ons like training reinforcement, grooming wipe-downs, or fresh water refills. Just like snowflakes, no two dogs are alike—and our services reflect that beautiful diversity!

Do you offer any additional services beyond walking?

Absolutely! Beyond our walking symphony, Vifigye orchestrates a full suite of pet care services. We offer Home Check-ins (feeding, medication, brief companionship), Overnight Care (a walker stays at your home), Puppy Specific Care (extra potty breaks and socialization for youngsters), Senior Dog Care (gentle exercise and medication management), and Pet Taxi (transportation to vet or grooming appointments). Think of us as your dog's personal concierge, ready to tailor our services to your pet's unique needs and your busy schedule.

Can I request the same walker every time?

Indeed you can—consistency is the secret ingredient in our dog-walking recipe! We strongly encourage building a relationship with a primary walker who becomes familiar with your dog's unique personality, quirks, and needs. After your first walk, you can designate preferred walkers in your account settings. While we cannot guarantee 100% availability for a specific walker (even superheroes need vacations!), our system prioritizes your preferences. If your regular walker is unavailable, we'll notify you in advance and suggest a backup who matches your dog's temperament and needs.

How do I schedule a walk for my dog?

Booking a walk is as easy as a tail wag! Visit our website or mobile app, create your profile, and add your dog's details (personality, needs, and any special instructions). Then choose your walk type, preferred date and time, and select one-time or recurring schedule. Our intelligent matching system will pair you with available walkers in your area. You'll receive confirmation and walker details before each appointment. Need a last-minute walk? Our "Urgent Walk" feature can match you with available walkers within a 2-hour window—because we understand that life, like an excited puppy, can be unpredictable!

What are your payment options and cancellation policies?

We keep payments flexible and transparent—no hidden fees lurking like a dog under the dinner table! Pay securely via credit card, PayPal, or Apple Pay through our platform. For frequent users, our subscription packages offer savings of up to 20%. Regarding cancellations, we understand that schedules can change faster than a dog chasing a squirrel. Cancel more than 12 hours in advance for a full refund, 4-12 hours for a 50% refund, and under 4 hours will incur the full charge (as our walkers have reserved this time specifically for your pup). Weather-related cancellations may qualify for special considerations—just contact our support team.

Do you offer subscription plans or packages?

We certainly do, and they're designed to reward your loyalty like a treat pouch for regular customers! Our subscription plans include: Weekly Walker (5 walks per week, 15% discount), Regular Relief (3 walks per week, 10% discount), Weekend Warrior (Saturday and Sunday walks, 8% discount), and Flex Pass (10, 20, or 30 prepaid walks to use anytime within 3 months, saving up to 20%). All subscriptions can be paused for vacations or changed as your schedule evolves. We also offer seasonal promotions and a referral program where both you and a friend receive a free walk when they sign up!

How do you select and train your dog walkers?

Our walker selection process is more rigorous than a border collie's focus on a flock! Each potential walker undergoes a 7-step verification: comprehensive background check, multiple interviews, reference verification, in-person skill assessment, canine behavior knowledge test, safety protocol training, and a probationary period with mentor supervision. Only 15% of applicants make the cut! Accepted walkers complete our "Canine Academy" with modules on body language, emergency response, positive reinforcement techniques, and breed-specific handling. All walkers are required to complete continuing education quarterly and maintain pet first aid certification. Our walkers aren't just dog lovers—they're educated professionals committed to canine wellbeing.

How do I know my walker is actually walking my dog?

We've built transparency into every step of our service—like a glass door for your peace of mind! Our proprietary app tracks your walker's route in real-time via GPS, showing you exactly where your dog's adventure takes place. Walkers are required to send photos during the walk and complete a post-walk report detailing bathroom breaks, behavior, and any notable events. Our system verifies that walks meet the minimum distance and duration requirements. You'll also receive a "Walk Started" and "Walk Completed" notification, complete with a map of the route taken. Many clients tell us checking their Vifigye app for cute dog photos becomes the highlight of their workday!

What if my walker encounters an emergency with my dog?

Rest assured, we're prepared for emergencies like a Boy Scout with extra badges! All walkers receive extensive emergency protocol training and carry a digital "Emergency Action Plan" specific to your dog. If an incident occurs, walkers follow our PAWS protocol: Protect your dog from immediate danger, Alert our emergency response team through the app's SOS button, Wait for guidance while administering appropriate first aid, and Secure transportation to your preferred vet if needed. You'll be contacted immediately, and our dedicated emergency team stays connected until the situation is resolved. Additionally, all walks are covered by our comprehensive insurance policy that includes veterinary care coverage for incidents that occur during our service.

The Tail-Wagging Tale of ViFigye

Welcome to ViFigye, where canine adventures meet human convenience. In a world where the clock never stops ticking and responsibilities pile higher than a Great Dane on hind legs, we've created a sanctuary for both dogs who crave exploration and owners who juggle life's demands.

Our journey began when our founder, a devoted dog parent, found his furry companion staring longingly out the window during busy workdays. That wistful gaze sparked an idea: what if every dog could enjoy daily adventures regardless of their human's schedule?

The Beginning

ViFigye sprouted from a simple observation: happy dogs make happy humans. Our first walks began with just a handful of neighborhood pups and a passion for canine well-being.

Growth & Learning

As word spread like wildfire at a dog park, our pack expanded. We studied canine behavior, specialized in different breeds, and crafted walking experiences tailored to each dog's personality.

Community Building

Beyond mere walks, we cultivated a community of dog lovers, hosting meetups and creating spaces where both humans and canines could forge lasting bonds.

Today

Now ViFigye stands as the premier companion for dogs whose humans lead busy lives, bringing joy to wagging tails across the city while providing peace of mind to their owners.

Our Mission & Values

Canine Joy First

Every decision we make revolves around one question: "Will this bring more happiness to the dogs in our care?" Their wagging tails and bright eyes are our true measure of success.

Reliability You Can Set Your Watch By

When we say we'll be there at two o'clock, your dog will be leashed up and adventure-bound when the minute hand strikes twelve. Your trust is our most precious resource.

Expertise That Matters

Our walkers aren't just dog enthusiasts—they're trained professionals who understand canine psychology, body language, and breed-specific needs. We speak dog fluently.

Transparent Communication

From detailed walk reports to photo updates that'll brighten your workday, we believe in keeping you connected to your furry family member's daily adventures.

Who We Are

ViFigye isn't just a dog walking service; we're the bridge between your busy lifestyle and your dog's need for exercise, socialization, and mental stimulation. Our team consists of certified dog lovers who've transformed their passion into profession, equipped with training in pet first aid, canine behavior, and positive reinforcement techniques.

Whether your furry companion needs a quick midday stretch or an extended adventure through urban trails, our tailored services adapt to both your schedule and your dog's unique personality. From the boisterous Labrador who needs to burn energy to the cautious Shih Tzu who prefers gentle exploration, we customize each walk to suit individual temperaments.

At ViFigye, we don't just walk dogs—we create experiences that leave paws tired and tails wagging. Your furry family member deserves nothing less than extraordinary care, and that's exactly what our pack promises to deliver, one walk at a time.